Refund policy

Return and Refund Policy

1. Returns:
- Customers have the right to return products within 30 days of receiving their order.
- Items must be returned in their original condition, unopened, and with all original packaging and accessories included.
- To initiate a return, please contact our customer service team at www.selflovecast.com with your order number and reason for return.

2. Non-Returnable Items:
- Certain items cannot be returned, including:
  - Personalized products
  - Downloadable software
  - Gifts or clearance items

3. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original method of payment within a specified number of days (usually 5-10 business days).

4. Shipping Costs:
- The cost of return shipping is the customer's responsibility unless the return is due to a mistake on our part (e.g., wrong item sent).
- Original shipping charges are non-refundable.

5. Exchanges:
- If you need to exchange an item for the same item in a different size or color, please follow the return procedure and place a new order for the desired item.

6. Contact Us:
- For any questions about returning your item, please contact us: info@selflovecast.com or Self Love Cast LTD  71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM  Company Number 16234502